Privacy Policy

1. Who We Are

Waterford Equine-Assisted Healing Inc. (“we,” “our,” or “us”) is a registered not-for-profit organization based in Sussex, New Brunswick.
We offer trauma-informed, consent-based equine-assisted programs and partnerships to support healing and wellness.

Our commitment to privacy is grounded in our trauma-informed values: safety, trustworthiness, choice, and respect.

2. Information We Collect

We collect only the information needed to respond to inquiries, schedule sessions, and improve our programs. This may include:

Your name and contact details (email, phone number)
Information you share voluntarily when contacting us or filling out a form
Session scheduling details or program participation preferences
Website analytics (through Wix or Google Analytics) to understand how visitors use our site

We do not collect or store personal health or trauma details through this website.

3. How We Use Your Information

We use your information to:

Respond to your messages and booking requests
Provide updates about upcoming sessions or programs (with your consent)
Manage partnerships, volunteers, and collaborations
Improve our website and outreach materials

We do not sell or rent your personal information to anyone.

4. How We Store and Protect Your Information

Your information is stored securely on password-protected devices and systems that follow reasonable safeguards under Canadian privacy laws (PIPEDA).
Access is limited to authorized staff and volunteers who need it to perform their duties.

We retain your information only as long as necessary to fulfill the purpose it was collected for or as required by law.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyze visitor trends.
You can adjust your browser settings to block cookies, though some features may not work as intended.

If we use third-party analytics tools (such as Google Analytics or Wix Insights), these providers may process limited information (like IP addresses or browser types) under their own privacy policies.

6. Your Rights

You have the right to:

Request access to the information we hold about you
Ask for corrections or updates to your information
Withdraw consent for communications at any time

To make a request, please contact us at info@waterfordeah.ca